Madison Investment Managers Limited - Customer Feedback Survey

Madison Investment Managers Limited - 2025 Customer Feedback Survey

Please take 5 minutes to complete this questionnaire. The information you provide will remain confidential and the data will be analysed and reported collectively. Your views are important in improving service delivery at Madison Investment Managers Limited (MIML). Thank you for participating in this survey.

You withdrew your investment from Madison Investment Managers Limited .

1. What was the main reason(s) for withdrawing your investment from Madison Investment Managers Limited?

(i) Upon maturity of my investment (ii) Better investment opportunities (iii) Quality of service was not at par (iv) There was an urgent need (emergency)

2. How would you describe your customer experience at the point of exit (e.g., ease of withdrawal, responsiveness, communication)?

Very Poor Poor Fair Good Excellent

3.Did you reinvest your money with another firm?

Yes No

(b)Please give a reason why you did not invest with Madison Investment Managers Limited

4.How would you rate MIML products compared to those of other organisations

Product	Better than Madison	Same as Madison	Worse than Madison	Reason for your rating
Money Market Fund
Fixed Income Fund
Wealth Special Fund
Other Product (specify):

5.Please share any recommendations on how Madison Investment Managers Limited can improve its investment products or services

6. Please indicate your customer category

Individual(go to Q7) Corporate(go to Q9)

7. Please indicate your customer category

Male Female

9. Please indicate the type of organisation

Private Sector Member based organisations (e.g cooperatives/Saccos, chamas, associations) Non-Governmental Organisation (NGO) Government Other specify

Specify: